Moving Questions & Answers

The main factors are the size or weight of your shipment, the distance, the services you choose (such as packing, storage, crating or vehicle transportation), access at each home (stairs, elevators, long walks to the truck) and your timing. Your written estimate lists the services it includes.

Yes. Requesting a quote is free and there’s no obligation to book.

For interstate household goods moves, federal rules recognize both types:

• Binding estimate: the price is set for the goods and services described in the estimate. If you add items or services, the estimate can be revised.
• Non-binding estimate: the final price is based on the actual weight of your shipment and the services provided, so it can be higher or lower than the estimate. Under federal rules, you can’t be required to pay more than 110% of the non-binding estimate at delivery; any remaining charges are billed afterward.

Your written estimate will state which type applies to your move. Read it carefully and ask us about anything that isn’t clear.

An accurate estimate depends on knowing what’s moving. The more complete your list of furniture, boxes and large or specialty items, the closer your estimate will be to your final cost.

Common reasons include adding items or services, access conditions that weren’t mentioned when the estimate was prepared, changes to your dates or addresses, and extra storage time. Let us know about changes as early as possible so we can update your estimate.

As early as you can. Four to eight weeks ahead is a good starting point, and more notice helps during summer and at the beginning or end of the month, when demand is highest.

Late spring through summer, weekends, and the first and last days of each month are typically the busiest. If your dates are flexible, tell us when you request your quote.

Request a free quote, review your written estimate, and confirm your booking in writing. Any booking requirements are spelled out in your estimate or service agreement before you commit. See How Your Move Works.

Call us as soon as you know. Date changes can affect scheduling and cost, and earlier notice gives us more options.

Yes. We offer full packing, partial packing of selected rooms or fragile items, and unpacking at your new home. See Packing & Unpacking.

Yes. Use sturdy boxes, pack heavy items in small boxes, and label each box with its room and contents. Ask us how valuation applies to boxes you pack yourself, since liability for owner-packed boxes can differ.

Yes. Hazardous materials such as gasoline, propane, paint thinners and fireworks can’t go on a moving truck, and perishable food, plants and pets shouldn’t either. Keep important documents, medications and valuables with you. See what not to pack.

It depends on the distance, route, season and schedule. Your paperwork will show the pickup date and the delivery dates or delivery window for your move. We can’t promise a specific delivery date that isn’t in your written agreement.

A delivery window is a range of days during which your shipment is scheduled to arrive. Delivery windows are common on long-distance moves because travel time, routing and other stops affect arrival.

Yes. You, or an adult you authorize, should be present to walk through the home with the crew, review the inventory and sign the paperwork.

Tell us as early as you can. Storage in our warehouse can hold your belongings until you’re ready. See Storage Solutions.

Yes. We offer short- and long-term storage in our own climate-controlled warehouse, with pickup and delivery coordinated by the same company.

Storage pricing depends on how much you store, for how long, and the pickup and delivery services involved. It’s included in your written estimate. Ask us how access works for your shipment when you plan your move.

Yes. We help military families with PCS moves and personally procured moves (PPMs). See Military Relocation.

Reimbursement is decided by the government under your entitlements and the official rules, not by America’s Relocation, and we can’t guarantee it. Check with your installation’s transportation office before you move.

No. America’s Relocation is a private, veteran-owned moving company and is not affiliated with the U.S. government or the Department of Defense.

Yes. Vehicle transportation can be coordinated as part of your relocation plan. Open and enclosed options depend on your vehicle and route. See Vehicle Transportation.

Personal items generally shouldn’t be left in a vehicle during transport. Pack household items with the rest of your move.

Valuation is the level of the mover’s liability if your belongings are lost or damaged. It isn’t insurance. For interstate moves, federal rules describe two levels:

• Full Value Protection: the mover is liable for the replacement value of lost or damaged items, up to the declared value of the whole shipment, and may repair the item, replace it, or pay its replacement cost. There is a charge for this level, and it applies unless you choose Released Value in writing. Items worth more than $100 per pound, such as jewelry or fine art, should be listed in writing, or liability for them may be limited.
• Released Value: the minimum level, at no additional charge. Liability is limited to 60 cents per pound per item, which may be far less than an item is worth. You must agree to this option in writing.

Your estimate and paperwork will show the valuation option and cost that apply to your move.

No. Valuation is the mover’s liability. Separate insurance may be available from third-party insurers, and some homeowner’s or renter’s policies offer limited coverage during a move. Check with your insurance agent.

Expect a written estimate, an order for service, a bill of lading (your contract and receipt for the shipment) and an inventory of your belongings. Federal consumer information, including the “Your Rights and Responsibilities When You Move” booklet, is available from FMCSA’s Protect Your Move. Keep copies of everything until your move and any claims are complete.

Note any missing or damaged items on the inventory or delivery receipt before you sign, take photos, and keep the item and its packing materials if you can. Then contact us.

Under federal rules for interstate household goods moves, claims must be filed in writing within nine months of delivery. The mover must acknowledge a claim within 30 days and pay, decline or make a settlement offer within 120 days. File as soon as you can, while details are fresh.

Damage isn’t always visible until boxes are unpacked. Take photos, keep the packing materials, and include it in a written claim within the nine-month deadline.

Interstate household goods movers are required to offer an arbitration program for resolving certain loss and damage disputes. Information on the program is provided with your move paperwork.

Accepted payment methods are listed in your written estimate and confirmed before you book. If you have a preferred method, ask us when you request your quote.

Your written estimate or service agreement shows the payment schedule for your move, including any amount due when you book and the balance due at delivery. Review it before you sign.

The cancellation and rescheduling terms for your move are provided in writing before you book. Read them carefully, and call us as soon as your plans change.